{"id":9478,"date":"2023-01-19T17:25:30","date_gmt":"2023-01-19T14:25:30","guid":{"rendered":"https:\/\/booklogic.net\/?p=9478"},"modified":"2023-01-19T17:25:30","modified_gmt":"2023-01-19T14:25:30","slug":"the-power-of-integrating-artificial-intelligence-ai-into-your-property","status":"publish","type":"post","link":"https:\/\/www.booklogic.net\/it\/il-potere-di-integrarsi-con-l-intelligenza-artificiale-ai-nella-tua-proprieta\/","title":{"rendered":"Il potere dell'integrazione dell'intelligenza artificiale (AI) nel call center della vostra propriet\u00e0"},"content":{"rendered":"

\"\"<\/p>\n

 <\/p>\n

Il potere dell'integrazione dell'intelligenza artificiale (AI) nel call center della vostra propriet\u00e0<\/h1>\n

Una delle tendenze pi\u00f9 intriganti nel settore alberghiero \u00e8 l'intelligenza artificiale (IA). Integrare l'Intelligenza Artificiale (IA) nelle operazioni del tuo hotel o resort pu\u00f2 semplificare l'efficienza operativa e ridurre i costi, il che arriva in un momento cruciale per l'industria dell'ospitalit\u00e0. L'IA va dai chatbot online che possono rispondere a domande di base sugli hotel all'IA che pu\u00f2 gestire le prenotazioni nel tuo call center. Anche se i viaggi di piacere e di gruppo stanno gi\u00e0 tornando ai livelli pre-2020, ci sono ancora gravi carenze di personale in tutto il settore. A causa di queste circostanze, gli hotel sono costretti a lavorare di pi\u00f9 con meno risorse. La tecnologia pu\u00f2 aiutare a colmare tali lacune senza compromettere il livello di servizio o l'esperienza degli ospiti.<\/p>\n

I vantaggi dei call center che integrano l'IA<\/h2>\n

Il passo ovvio di questa tecnologia \u00e8 includere l'IA conversazionale nel tuo call center dell'hotel o del resort. Con vantaggi aggiuntivi per i membri fedeli, offre alle strutture alberghiere la possibilit\u00e0 di ridurre i tempi di attesa delle chiamate e semplificare il nuovo processo di prenotazione.
\nGli obiettivi principali di questa nuova funzionalit\u00e0 sono:<\/p>\n

Evitare le carenze di personale legate alla pandemia<\/h2>\n

Anche se l'IA non \u00e8 destinata a sostituire completamente il tuo call center o il personale della reception, pu\u00f2 ridurre notevolmente il numero di operatori necessari, consentendo a quei membri del personale di dedicare tutta la loro attenzione a prenotazioni pi\u00f9 complicate o ad altre esigenze operative mentre il chatbot risponde a domande sugli orari di apertura del ristorante, della piscina e di altri servizi.<\/p>\n

 <\/p>\n

Ridurre i tempi di attesa che portano a esperienze clienti frustranti.<\/h2>\n

A differenza delle persone, i bot possono gestire pi\u00f9 chiamanti che chiamano il sistema contemporaneamente, eliminando i lunghi tempi di attesa che a volte portano i potenziali visitatori a riattaccare e riprovare pi\u00f9 tardi o a passare a un'altra potenziale posizione.<\/p>\n

Automatizzare la gestione di tutte le nuove prenotazioni<\/h2>\n

Con i futuri connettori CRS a PMS che consentiranno all'IA di gestire aggiornamenti e cancellazioni delle prenotazioni, l'applicazione \u00e8 progettata per gestire ogni parte della conclusione di una nuova prenotazione.<\/p>\n

<\/h2>\n

Vantaggi aggiuntivi per i clienti abituali<\/h2>\n

L'IA \u00e8 programmata per chiedere informazioni sui membri fedeli se il chiamante non le fornisce automaticamente. Pu\u00f2 anche rilevare eventuali offerte speciali o omaggi a cui il membro ha diritto, oltre ad accedere alle informazioni del membro per completare la prenotazione. Questo \u00e8 un significativo passo avanti per il settore perch\u00e9 molte configurazioni di resort esistenti impediscono ai membri fedeli di prenotare autonomamente queste offerte speciali o omaggi.<\/p>\n

Conclusione<\/h2>\n

Il futuro \u00e8 promettente per l'IA nell'industria dell'ospitalit\u00e0. La tecnologia attualmente in fase di sviluppo ha la capacit\u00e0 di affrontare alcune delle pi\u00f9 gravi preoccupazioni relative al personale e alla formazione che il settore deve affrontare. Gli hotel e i resort possono semplificare le operazioni consentendo al personale in loco di concentrarsi sul miglioramento dell'esperienza degli ospiti in loco e sulla creazione di momenti memorabili che incoraggiano il business ripetuto con soluzioni di IA conversazionale per prenotazioni al call center, richieste di pulizia e altro ancora.<\/p>","protected":false},"excerpt":{"rendered":"

  The power of integrating Artificial Intelligence (AI) into your property\u2019s call center One of the most intriguing trends in the hotel industry is artificial intelligence (AI). Integrating Artificial Intelligence (AI) into your hotel or resort operations can streamline operational efficiencies and reduce costs, which comes at a crucial time for the hospitality industry. AI [\u2026]<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-9478","post","type-post","status-publish","format-standard","hentry","category-blog"],"blocksy_meta":[],"yoast_head":"\nThe power of integrating Artificial Intelligence (AI) into your property |<\/title>\n<meta name=\"description\" content=\"Technology can help close such gaps without compromising the level of service or the guest experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.booklogic.net\/it\/il-potere-di-integrarsi-con-l-intelligenza-artificiale-ai-nella-tua-proprieta\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 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